Privacy Policy
1. Introduction: Our Commitment to Privacy and Data Protection
At Meadowlands Hotel, accessible through meadowlands-hotel.com, we recognize and respect your fundamental right to privacy. We are committed to safeguarding your personal information and complying with all applicable data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our website, products, and services.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through meadowlands-hotel.com and any related services offered by Meadowlands Hotel. For the purposes of applicable data protection laws, Meadowlands Hotel is the data controller responsible for your personal information. Should you have any questions regarding this policy, please contact us at [email protected].
3. Categories of Data Processed
We may collect and process various categories of personal data, including but not limited to the following:
– Usage Data: Includes information about how you use our website, such as your IP address, browser type, referring URLs, pages visited, time spent on the site, and session identifiers.
– Account Data: Covers personal information provided when creating a booking or registering on our site, including name, physical address, email address, and telephone number.
– Profile Data: Includes information related to your preferences, previous purchases, stay history, loyalty program details, and booking behavior.
– Communication Data: Consists of information shared when you contact us through email, forms, or support channels, including messages and contact history.
– Technical Data: Involves information from the device you use to access our website, including hardware model, operating system, browser settings, language preferences, and mobile network information.
– Transaction Data: Encompasses billing and payment information, service transactions, stay durations, package selections, and delivery details.
– Preference Data: Contains marketing preferences, communication opt-ins, survey responses, and product interest selections.
4. Legal Bases for Processing
We collect and process your data only when permitted by law. The primary legal bases for our data processing activities include:
– Contractual Necessity: When it is necessary to fulfill or prepare to enter into a contract at your request, such as completing a hotel reservation.
– Legitimate Interests: When it is in our legitimate business interest to do so, such as improving our services, preventing fraud, or ensuring IT security, provided your rights do not override those interests.
– Consent: Where you have provided express consent, particularly for marketing communications and optional data tracking through cookies.
– Legal Obligation: Where processing is necessary for compliance with applicable laws or legally mandated obligations.
5. Your Rights
Depending on your jurisdiction, you may have the right to exercise the following rights regarding your personal data:
– Right of Access: You may request access to your personal information and obtain confirmation that we are processing it.
– Right of Rectification: You have the right to request that inaccurate or incomplete data be corrected.
– Right to Erasure: You may request that we delete your personal data under certain conditions.
– Right to Restriction: You may limit the way we process your data under particular circumstances.
– Right to Data Portability: You can obtain your information in a structured, commonly used, machine-readable format and have it transferred to another controller.
– Right to Object: You may object to our processing of your data on grounds related to your particular situation or where your data is used for marketing purposes.
To exercise any of these rights, please contact us at [email protected]. We may request identity verification before processing your request.
6. Security Measures
We implement appropriate technical and organizational security measures to ensure the confidentiality, integrity, and availability of your personal information. These measures include encryption protocols, secure access control policies, safety-tested backup procedures, malware protection, and regular employee privacy training.
7. International Transfers
If and when your personal data is transferred to a third country or international organization outside the European Economic Area (EEA), we ensure such transfers are performed in accordance with GDPR standards. This may involve use of Standard Contractual Clauses or ensuring that adequate levels of protection are in place in destination countries. Our practices aim to ensure your data receives an equivalent level of protection, wherever it is processed.
8. Data Retention
Your personal data will only be retained for as long as it is necessary for the purposes for which it was collected or as required by law:
– Usage and Technical Data: Retained for up to 12 months for analytical and performance purposes.
– Account and Profile Data: Retained while your account remains active and for a further 3 years for potential legal or support-related queries.
– Communication Data: Retained for up to 5 years to ensure service quality and dispute resolution.
– Transaction Data: Kept for 7 years to comply with financial and audit obligations.
– Preference Data: Retained until you withdraw consent or update your preferences.
9. Cookie Policy
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies may be categorized as follows:
– Essential Cookies: Required for website functionality and security (e.g., session identifiers).
– Functional Cookies: Enable personalization and remember user preferences.
– Analytics Cookies: Help us analyze website traffic and usage patterns.
– Performance Cookies: Monitor site performance and usability.
10. Cookie Management and GDPR/CCPA Compliance
Upon first visit to our website, you will be presented with a clear and concise cookie consent banner allowing you to manage your settings. You can withdraw consent at any time via our cookie preference center or by adjusting your browser settings. We implement mechanisms compliant with both GDPR and CCPA that allow you to:
– Opt out of non-essential cookies
– Access cookie details and purposes
– Exercise your right to refuse sale or sharing of personal data (where applicable)
11. Special Protections for Children
This website and its services are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from individuals under 13 years of age. In the event such data is inadvertently collected, it will be promptly deleted. Parents or legal guardians who believe that their child may have provided personal information to us should contact us at [email protected].
12. Policy Updates and User Notifications
We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, technological, or operational practices. Substantial changes will be communicated prominently on meadowlands-hotel.com and, where appropriate, through direct communication using the contact details you have provided. Continued use of our website following such updates constitutes your acceptance of the revised Privacy Policy.
13. Contact
If you have any questions, concerns, or complaints about this Privacy Policy or the way in which we handle your personal data, please contact us at:
Contact Email: [email protected]
We are committed to resolving privacy concerns and upholding your rights under applicable laws.
Thank you for trusting Meadowlands Hotel with your personal information. We are committed to data privacy compliance and are available to support any queries you may have regarding your privacy.